Please review these important moving policies before your scheduled move. These policies are designed for your protection as well as ours.
We know it’s a lot to read, but this is very important information that we want every customer to understand. Over the years, we have worked with many different moving situations and customer requests. When we are on the clock, we work for you and will make every effort to do what you ask.
However, please be advised that certain requests may come with certain risks, and we cannot be responsible for the results of those requests. As you read these policies, please try to put yourself in our shoes and imagine the circumstances that may have motivated us to add each policy. These policies are for your protection as well as ours.
The customer or their representative must be present during the move at all times. We need your guidance. It is the customer’s responsibility to complete a final walk-through of the premises to ensure everything has been taken.
Our time runs continuously until all tools and equipment are back in the truck and payment is completed. Having your cash or credit/debit card ready will save time and money. Please note: we do not accept checks. For credit card payment, your name and the name on the card must match. You will be asked to sign for credit card payment.
For long-distance and interstate moves, we accept cash or credit/debit card on delivery. Please note: we do not accept checks. For credit card payment, your name and the name on the card must match. You will be asked to sign for credit card payment.
For all interstate moves, we require a 10% deposit to secure the crew and truck. 50% of the total after deduction of the deposit is due at pickup, and the remaining 50% balance is due at delivery before unloading.
The customer is responsible for requesting moving permits if required. We recommend getting permits for all moves because they help guarantee parking for the moving truck as close as possible to your doorway.
In most cases, we require 35–40 feet to park the truck. We highly recommend permits in North End and Beacon Hill. If there is nowhere to park when movers arrive, the moving clock will start while the crew searches for parking.
The driver reserves the right to park wherever necessary to perform the service, even if it requires double-parking. The customer agrees to pay any parking fees or tickets assessed to the carrier for any vehicle under hire by the customer.
If Michael’s Movers is only providing loading or unloading services, we are not responsible for any damage that may occur during transportation. We are released of liability after loading the truck and before unloading. We are only responsible for items in our immediate care, custody, and control.
For local moves, payment must be made in full on the day of the job. Payment is due before the end of the job by cash, VISA, MasterCard, Discover, or American Express.
Any damage claims must be submitted in writing to our claims department. Notes regarding damages must be made in writing on the bill of lading on the day of the move before movers leave the premises.
Our company standards assume a full inspection of furniture by both movers and customers; however, the final inspection is the customer’s responsibility. All customers sign a bill of lading upon completion of the move stating that services were rendered and all goods delivered in good order, except as noted.
Unless payment is made in full as due, we are not required to answer or process a claim. Do not deduct money from the final bill to compensate yourself in the event of damage. This is illegal.
We only move empty freezers and refrigerators. Please empty all contents for safe moving. We are happy to load these items last and unload them first.
We only move empty aquariums. This means the aquarium must be empty of water and all living creatures.
The customer is responsible for removing the pendulum, chimes, and weights before the move.
If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must complete a final inspection before our crew leaves. We will not send movers out later for adjustments.
Please empty all dresser drawers, file cabinets, and desk drawers. Furniture must be lifted and carried, so overstuffed or heavy drawers make handling more difficult.
If furniture must be moved through challenging areas such as winding staircases, it is best to remove everything, including drawers, because the item may need to be tilted or flipped to move safely.
If the move requires work beyond the original order of services, Michael’s Movers reserves the right to fulfill other obligations before completing additional work.
For example, if the original order was for two rooms but additional rooms, pickups, or drop-offs are added on moving day, the total move time may increase significantly. To stay on schedule for other moves, we may postpone additional requested services until our next availability.
Flat screen TVs are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. Original packaging is best.
In the absence of physical evidence of external damage or negligence, we are not responsible for TVs functioning after delivery.
Michael’s Movers reserves the right to reschedule the move at an agreed upon time without liability in the event of inclement weather, including heavy rain, freezing rain, snow emergency, hurricane warning, weather travel ban, or similar conditions.
Michael’s Movers reserves the right to choose the number of movers for each job depending on the current schedule, availability, weather conditions, move requirements, and related factors.
We reserve the right to limit our workday to 12 hours. In certain cases, due to DOT hours-of-service rules for drivers, we may need to cut a job short or send a replacement driver to avoid violating regulations.
Michael’s Movers is not responsible for damage to plumbing, electrical systems, or water damage associated with the connection or disconnection of washers and dryers.
Our personnel will move pianos, appliances, and items over 300 lbs. only if the work can be done safely. Damage may result to floor surfaces. If the customer chooses to take this risk, Michael’s Movers will not be responsible.
We do not move large upright pianos up or down flights of stairs inside the house. We only move pianos from ground floor to ground floor.
We encourage customers to send pictures of entrances at each location so we can confirm whether the piano can be moved safely. There may be circumstances where we cannot safely move an item and will need to discuss the situation with you.
If the piano has lightweight legs, usually in the front, we will not be responsible if they do not go back on after removal. If the customer elects to leave the legs on, we will not be responsible if damage occurs to them.
If you have questions about moving policies, payments, parking, specialty items, or moving preparation, contact our Boston moving team before your scheduled move.
